Popular Pre-Conferences Examined Business Success and Staffing Recruitment Issues

Stephen Tweed

Two of the 2017 Home Care and Hospice Conference and Expo pre-conferences offered attendees a deeper look into what it takes to run a successful business in home care and hospice, and the secrets to attracting and retaining quality caregivers.

How to Succeed When You’re New-ish in the Business focused on the need for succession planning and how to cultivate new leaders. With so many Baby Boomers retiring, opportunities exist for a new generation of home care and hospice leaders. It’s important for current leadership to mine and cultivate emerging leaders from the clinical side and elsewhere to ensure business longevity and success.

Participants learned about regulatory, compliance, and billing management tools to help effectively manage day-to-day operations. For example, some of those who are new to home care and hospice may not know how to navigate Home Health Conditions of Participation (HHCoPs), what QAPI is (or any of the other acronyms in health care), or the importance of ratings and patient satisfaction scores.

By the end of this session, participants learned the value of mentoring those in other generations, including Millennials and Gen-Xers, and how to develop a thorough succession plan. It was led by Marcylle Combs and others, including Samantha McKay, and Brenda Beggs. Continuing education credits were available.

Key Strategies to Develop your Private Pay Organization was led by Stephen Tweed, health care strategist and author of Conquering the Crisis: Proven Solutions for Caregiver Recruiting and Retention. Attendees learned about The Seven Step Caregiver Solution System that helps attract and retain qualified staff so they can grow their business. NAHC Executive Vice President Andrea Devoti said, “Stephen’s book is an accurate reflection of the difficulties faced in finding and keeping qualified caregivers. As someone who ran a home care agency for nearly two decades, I find his advice to be invaluable.”

It’s hard to deliver quality care to patients and their families when an organization doesn’t have the staff when there’s a high rate of employee turnover, a lack of engagement, when morale is low, or when current staff is overworked. By learning how to attract and retain the best people, a home care or hospice agency can set itself up for success for years to come. The last half hour of this session was a panel discussion on private duty home care.

Join us next October in Dallas at the Gaylord Grapevine on October 7-9, 2018, for more exceptional education sessions like these!

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Keynote Speaker Laura Adams Provides the Key to Improving Quality of Care

Laura Adams, our first keynote speaker at the 2017 Home Care and Hospice Conference and Expo in Long Beach, revealed the secret to improving quality of care in her presentation: “Our Data, Their Stories: Transforming the Delivery of Healthcare.”

As the President and CEO of the Rhode Island Quality Institute – a center of collaborative innovation that advances health care transformation – she focuses on how to improve the quality of care we provide to our patients. But, even an intrepid quality of care advocate is not immune to the shortcomings of our health care system.

Before receiving a breast cancer diagnosis, Adams had gone through all the standard diagnostic tests and procedures at various health care facilities in the Boston area. She was dismayed at how little information was shared between them and how she was not considered part of her health care team. She was placed under unnecessary extra stress after having to wait weeks to find out if her cancer had spread throughout her body, and she was scheduled for a double mastectomy even though her other breast tested clear. This experience does not bode well for patients, especially those who may not speak English or those who have low health literacy.

She says a patient-centered approach makes all the difference and is the key to improving quality of care. “NAHC and its members are perfectly positioned to architect the future of health care through the eyes of the patient and family. The best new designs will arrive out of wisdom imparted by our patients’ stories. No one is in a better position to hear those stories than you,” Adams said.

Collaboration and data sharing for the benefit of patients and families are key. Home care and hospice leaders can help by:

  • Being open to change and supporting a patient’s definition of health instead of just treating their disease.
  • Engaging with patients and learning what matters to them by asking probing questions and finding out what gives their life meaning and purpose.
  • Mining their family and friends for inspiration and guidance on how to redesign health care.
  • Encouraging patients to create advance directives and making them easy to access
  • Supplementing data with stories for deeper meaning.
  • Including patients and their families as part of the care team.

As home care and hospice professionals, we are on the front lines of patient care, and we have the power to disrupt and transform the industry by focusing on patient and family engagement. As Laura Adams said, we must learn how to use this information and data in a meaningful way as we continue to improve the quality of care we provide.

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Special breakfast reception for first time attendees

Networking at NAHC

The National Association for Home Care & Hospice and PointClickCare are hosting a special breakfast reception for first-time attendees to mix and mingle with other attendees, plus meet NAHC staff and board members.

Whether you want to know more about NAHC, what it’s really like to work on Capitol Hill, or about the conference, we will answer your questions and offer tips on how to make the most of your time in Long Beach.

Enjoy some light breakfast fare and meet new acquaintances. You’ll also have the chance to win valuable prizes!

When: Sunday, October 15 from 10:30 a.m. to 12:00 p.m.

Where: Long Beach Convention Center, 2nd level Grand Ballroom

Learn more about the 2017 Home Care and Hospice Conference and Expo.

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There’s still time to register for home care and hospice’s best conference!


The 2017 Home Care and Hospice Conference and Expo offers you the chance to spend quality time in Long Beach, California, October 15-17, with industry experts, NAHC staff, and peers from across the country.

Register today for the Home Care and Hospice Conference and Expo.

Don’t miss out on

  • More than 50 hours of education sessions on legal and regulatory issues, staffing recruitment and retention, pre-claim review, and much more
  • Pre-conferences on HHCoPs, staff recruitment and retention strategies, and leadership skills for those new to the industry
  • The chance to find your next technology solution or product in the Expo that will help your business run more efficiently
  • Opportunities to connect and network with colleagues, faculty, home care and hospice leaders
  • Three inspirational keynote speakers who will examine “Q3: Quality of Care. Quality at Work. Quality at Home.”
  • Great food, games, and fun surprises

Learn more about hotel options.


We’re looking forward to spending quality time with you in California!

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The perfect way to end your conference experience

LB party

As the 2017 Home Care and Hospice Conference and Expo winds down on Tuesday, October 17, it will be time to let loose and have fun. Join us for “A Night Under the Stars” outside on the Plaza where you can relax in comfortable lounge seating around the fire pits, or dance to a live DJ and a Rock n’ Roll violinist. Play games or sashay down the Red Carpet and get your picture taken with Hollywood impersonators. Choose beer, wine, or a specialty cocktail from the open bar and nosh on some treats. No matter what you choose to do it will be a great autumn evening surrounded by friends, and the perfect way to end the conference.

There’s still time to register. Join us in Long Beach!

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Digital tools to enhance your #NAHC2017 experience


The 2017 Home Care and Hospice Conference and Expo is less than two weeks away, so start planning your conference itinerary with these time-saving and user-friendly digital tools. And, if you haven’t registered for the conference yet, don’t worry. There’s still time. Register Now!

MyPlanner is an online tool that gives you everything you need to create a personalized itinerary for #NAHC2017. After you create an account and set up a profile, just search through the education sessions by topic, keyword, or faculty and star your favorites. Then, view them on a map so you can easily find them on site. Also, search through attendees to see who else will be there and star the people you want to meet. Send them a message beforehand, too. Networking has never been easier!

No matter what kind of product or service you need, there’s a good chance you’ll find it at the Expo. Save time by researching exhibitors now. Use the online tool to see a complete list, or to search by name or keyword. Use the advanced search feature to search by category, such as Computer Software/Hardware, Recruitment and Staffing, or Telehealth/Technology. When you find an exhibitor of interest, click the star icon to save them as a favorite. Then, open your favorites and select “Interactive Floorplan” to see where they are located on the Expo floor. It’s that simple! There’s no need to wait until the conference to connect. Click on the pen and paper icon to send them an email or to schedule your appointment today.

Mobile app
Download the official mobile app on Google Play or iTunes to have everything you need in the palm of your hand. That’s right; all of your favorite classes and exhibitors from MyPlanner are automatically synced to the mobile app. Just search for Home Care and Hospice 2017 in the app store. Or, use a QR reader on your phone to scan the QR code attached to this post. It will take you directly to the app store. Click here to learn more about QR codes.

Be sure to take advantage of these user-friendly tools to make the most of your time in Long Beach.

A special thank you to Homecare Homebase, sponsor of MyPlanner and the mobile app.

See you soon!

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Fun times ahead at #NAHC2017

Dog on surfboard

We’re getting excited about the 2017 Home Care and Hospice Conference and Expo in Long Beach, California, and hope you are too. It promises to be one of our most exciting conferences we’ve had in a long time, and we don’t want you to miss out on any of it. We know you’ll be busy with all of the interactive education sessions, networking opportunities, and general sessions but here are some fun ways to enhance your conference experience.

  • Hang out in the registration lobby on Sunday morning for Life Hacks, where you can learn how to use Google Docs and maybe even practice folding a pocket square. Then, visit the bedazzling station to make your conference badge sparkle.
  • First timers can attend a special breakfast reception to break the ice and get to know NAHC, play games, and have a chance to win great prizes.
  • The Innovations Gallery offers educational topics in a robust, graphic format that fosters social interaction, plus meet & greets with our keynote speakers.
  • Lots of fun and surprises in the Expo, including a relaxation station where you can get a neck and shoulder massage while charging your mobile phone.
  • If you’re still in town on Tuesday night, join us at the closing party – A Night Under the Stars – for appetizing food and drinks, music, and much more in a beautiful outdoor venue.

We can’t wait to spend quality time with you in Long Beach.

Not registered yet? There’s still time. Register Now!

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Fun in Long Beach

Long Beach Waterfront

Make time for some fun and sightseeing while you’re in Long Beach for the 2017 Home Care and Hospice Conference and Expo. This waterfront oasis has something for everyone including a variety of cafes and restaurants, interesting museums and attractions, and tons of shopping at malls, outlets, funky boutiques, and flea markets. If you prefer the great outdoors, you’ll never tire of the beach, parks, nature trails, and bike paths.

Here’s a sampling of what you’ll find.

Aquarium of the Pacific – a public aquarium on a 5-acre site on Rainbow Harbor

El Dorado Nature Center – 105 acres that provide a sanctuary for animals and plant life

Long Beach Museum of Art – more than 3,200 works in its permanent collection representing all types of media

Long Beach East Village Arts District – farmer’s markets, galleries, eclectic shops and cafes

Museum of Latin American Art – the only museum in the U.S. dedicated to modern and contemporary Latin American art

The Pike at Rainbow Harbor – retail outlets and entertainment

Rancho Los Cerritos Historic Site – the largest and most impressive adobe home in southern California during the Mexican period

Queen Mary – tour this historic ocean liner or have a drink and a meal onboard

Rancho Los Alamitos Historic Ranch & Gardens – the sacred Tongva village of Povuu’ngna, the traditional birthplace of the native people of the Los Angeles Basin

Shoreline Village – eat, shop, have an ice cream cone, or play arcade games

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Learn the secrets to attracting and retaining quality caregivers at #NAHC2017

Stephen Tweed

If your agency is having trouble finding and keeping quality caregivers you should attend our special pre-conference, Key Strategies to Develop your Private Pay Organization, at the 2017 Home Care and Hospice Conference and Expo. Don’t be fooled by the name; this popular session applies to all home care and hospice agencies, including those that use a private pay model.

Stephen Tweed, health care strategist and author of Conquering the Crisis: Proven Solutions for Caregiver Recruiting and Retention will lead you through The Seven Step Caregiver Solution System that will help you attract and retain qualified staff and grow your business. Learn more about Stephen.

The last half hour of this session will be a panel discussion on private duty home care. Learn more about our regular education classes on private duty. Or, view our pre-conference rates.

Register Now!

Praise for Stephen and this book

Stephen Tweed has written a must-read primer for organizations struggling with caregiver recruitment and retention. I have been in the home healthcare business for 35 years and have found Stephen to be one of the most knowledgeable and insightful professionals in the field.” Marki Flannery, EVP and Chief of Provider Operations at the Visiting

As a 30-year home care founder and business owner, I find that Stephen Tweed has identified, captured, and solved the mysteries of attracting, hiring, and retaining the best of the best caregivers. This book is a positive paradigm shift in our changing landscape.” Kit Whittington, RN, BSN, founder of Seniors Home Care

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Please your palate in Long Beach

Long Beach Dining

Long Beach is a food lover’s paradise. With more than 100 options within an 8-block radius, you are sure to find something delectable. Of course, you can always eat in the restaurant at your hotel, but if you take a short walk around you will find hidden gems on corners, the waterfront, and everywhere in between. Seafood, burgers, Asian fusion, haute cuisine, craft cocktails, local brews and so much more await you while you’re in town for the 2017 Home Care and Hospice Conference and Expo. You can even enjoy a drink or a meal on a historic, world-class ocean liner.

From casual cafes to five-star dining, Long Beach has it all. Thrillist offers these 12 essential restaurants and bars while Eater Los Angeles suggests these eateries. L.A. Weekly recommends its top 10 but we offer these Yelp reviews so you can make a list of your own.  Bon Appétit!

Register for the conference.

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