Popular Pre-Conferences Examined Business Success and Staffing Recruitment Issues

Stephen Tweed

Two of the 2017 Home Care and Hospice Conference and Expo pre-conferences offered attendees a deeper look into what it takes to run a successful business in home care and hospice, and the secrets to attracting and retaining quality caregivers.

How to Succeed When You’re New-ish in the Business focused on the need for succession planning and how to cultivate new leaders. With so many Baby Boomers retiring, opportunities exist for a new generation of home care and hospice leaders. It’s important for current leadership to mine and cultivate emerging leaders from the clinical side and elsewhere to ensure business longevity and success.

Participants learned about regulatory, compliance, and billing management tools to help effectively manage day-to-day operations. For example, some of those who are new to home care and hospice may not know how to navigate Home Health Conditions of Participation (HHCoPs), what QAPI is (or any of the other acronyms in health care), or the importance of ratings and patient satisfaction scores.

By the end of this session, participants learned the value of mentoring those in other generations, including Millennials and Gen-Xers, and how to develop a thorough succession plan. It was led by Marcylle Combs and others, including Samantha McKay, and Brenda Beggs. Continuing education credits were available.

Key Strategies to Develop your Private Pay Organization was led by Stephen Tweed, health care strategist and author of Conquering the Crisis: Proven Solutions for Caregiver Recruiting and Retention. Attendees learned about The Seven Step Caregiver Solution System that helps attract and retain qualified staff so they can grow their business. NAHC Executive Vice President Andrea Devoti said, “Stephen’s book is an accurate reflection of the difficulties faced in finding and keeping qualified caregivers. As someone who ran a home care agency for nearly two decades, I find his advice to be invaluable.”

It’s hard to deliver quality care to patients and their families when an organization doesn’t have the staff when there’s a high rate of employee turnover, a lack of engagement, when morale is low, or when current staff is overworked. By learning how to attract and retain the best people, a home care or hospice agency can set itself up for success for years to come. The last half hour of this session was a panel discussion on private duty home care.

Join us next October in Dallas at the Gaylord Grapevine on October 7-9, 2018, for more exceptional education sessions like these!

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There’s still time to register for home care and hospice’s best conference!


The 2017 Home Care and Hospice Conference and Expo offers you the chance to spend quality time in Long Beach, California, October 15-17, with industry experts, NAHC staff, and peers from across the country.

Register today for the Home Care and Hospice Conference and Expo.

Don’t miss out on

  • More than 50 hours of education sessions on legal and regulatory issues, staffing recruitment and retention, pre-claim review, and much more
  • Pre-conferences on HHCoPs, staff recruitment and retention strategies, and leadership skills for those new to the industry
  • The chance to find your next technology solution or product in the Expo that will help your business run more efficiently
  • Opportunities to connect and network with colleagues, faculty, home care and hospice leaders
  • Three inspirational keynote speakers who will examine “Q3: Quality of Care. Quality at Work. Quality at Home.”
  • Great food, games, and fun surprises

Learn more about hotel options.


We’re looking forward to spending quality time with you in California!

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Change is good!


You may notice some new and exciting changes at the Home Care and Hospice Conference and Expo in October, particularly with our education program, theme, and general sessions.

We listened to feedback from you – our past attendees – and made this year better than ever. We changed our education program on the back end so you can have a streamlined, integrated experience on the front end. You will choose from more than 50 hours of education sessions on topics you care about – including quality assurance, leadership, private pay and much more. There will also be an Innovations Gallery on the Expo Floor, where you’ll learn about everything from clinical compliance to social issues and wound care in a robust, graphic format that fosters social interaction.

The theme of #NAHC2017 is Q3: Quality of Care. Quality at Work. Quality at Home. Our three, dynamic keynote speakers – Laura Adams, Juliet Funt, and John O’Leary – will each address an area of that theme in their keynote speeches during the general sessions. They will encourage you to think differently about all aspects of your life and we know you’ll leave empowered and inspired.

There have also been exciting changes happening at NAHC. Come to the Conference to experience something new in the home care and hospice industry. But don’t worry – there will still be tons of actionable advice and information from NAHC that you have come to rely upon and trust. Come to the Conference and help your agency thrive during these challenging times.

Register today and be sure to book your hotel room before 9/20 for the best rates!

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A unique way to network at this year’s conference

Networking and sharing

We believe a great conference is about sharing ideas and information, and while we always expect that to happen in our classrooms and in the expo, this year we’re hoping our attendees can make connections in a new way.

We’re introducing Life Hacks as a chance to network and get to know other attendees, and we’re looking for people with life skills they want to share. On Sunday morning, in the foyer surrounding the registration area, we want to set up Life Hack stations to encourage people – attendees and exhibitors – to hang out and spend time with each other.

What kind of life skills are we talking about? Here are some ideas:

  • How to take a better selfie
  • OneNote or Evernote
  • How to use LinkedIn, Facebook, Twitter, or Instagram
  • How to use Facebook Live or Chat
  • How to journal
  • How to fold a pocket square
  • How to use filters on Instagram
  • How to use Excel
  • How to use PhotoShop
  • How to go from couch potato to marathoner in 6 months

You get the idea, whatever your special skills or talents might be. We’re looking for a few people who want to teach and share their knowledge – whether trivial or profound – and help be part of a great experience.

Who should volunteer?

  • Extroverts who love meeting new people at conferences
  • Exhibitors who want to connect with attendees
  • Natural teachers who love to share knowledge and information
  • Introverts who want to come out of their shells to meet new people

We’re asking for a commitment of one-to-three hours of your time on Sunday, October 15, from 9 a.m. to noon. You shouldn’t attempt anything that requires any large props, only what you can easily carry with you (such as a phone or tablet). This is a casual opportunity to make connections.

We’re trying something new. Help us make it a success. Please email marketing@ ASAP with your ideas and availability.

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Challenges faced by emerging leaders in home care and hospice

Quality Control

Are you an emerging leader in home care and hospice with less than five years of health care experience or are you a clinician who crossed over to management? No matter how you describe yourself you may feel overwhelmed by all there is to know about the business side of the business. After you learn all of the acronyms – HHCoPs and QAPI for example – you need to know what they mean for your agency, best practices, and how to balance quality care delivery with cost savings.

The learning curve is constant in this fast-paced, ever-changing industry but we have a solution that could help you in the short term. Take our special add-on pre-conference session “How to Succeed When You’re New-ish in the Business” at the Home Care and Hospice Conference and Expo in October. Considered a great value for the money, this class will provide the tools you need to get ahead. Don’t miss out!

Learn more about this session or register for the conference today!

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Private duty agencies

We're Hiring

Private duty home care providers treat those who are unwell, disabled, elderly, or recovering from an illness or injury and enable them to remain safe and comfortable at home. Whether the care delivered is skilled (nursing) or unskilled (light housekeeping, errands, and companion care) their importance to one’s health and well being cannot be overstated.

Unfortunately, the private duty industry faces caregiver shortages and high turnover rates, and also has difficulty finding qualified candidates. Without caregivers, you can’t serve your clients and your agency won’t grow. Your agency’s ability to provide quality care could also be compromised.

If these are challenges faced by your agency, come to the 2017 Home Care and Hospice Conference and Expo where you will learn staff recruitment and retention strategies, and gain valuable feedback from peers who had similar issues. There is also a special add-on preconference session about private duty on Sunday, October 15.

Learn more about our exciting education program or register for the Conference. Early bird rates expire 8/31. 

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Early bird rates expire 8/31 for Home Care and Hospice Conference and Expo

Long Beach Convention Center

There are only a few days left to get the best rates on the 2017 Home Care and Hospice Conference and Expo, being held Oct. 15-17 at the Convention Center in sunny Long Beach, California. The industry’s premier event will be better than ever, with a revamped education program, a whole new look, and fun surprises.

Quality takes center stage with the theme Q3: Quality of Care. Quality at Work. Quality at Home, which will be addressed in education sessions and by three dynamic keynote speakers: Laura Adams, President and CEO of the Rhode Island Quality Institute, Juliet Funt, owner and founder of WhiteSpace at Work, and John O’Leary, best-selling author of On Fire: The 7 Choices to Ignite a Radically Inspired Life.

More than 50 hours of timely education sessions – covering everything from regulatory and legal issues, clinical topics, staffing and retention, quality assurance, private duty, and so much more – are being offered to help your agency stay compliant and operate more efficiently. There are also three special add-on pre-conference sessions on Home Health Conditions of Participation (HHCoPs), private pay organizations, and leadership skills for those moving up in the industry.

The Expo provides the nation’s largest marketplace for buyers and sellers. Exhibitors will be showcasing products and services that offer solutions in telehealth and technology, software and hardware, data performance measurement, and consulting, to name a few. They also offer chances to win great prizes!

Don’t miss the opportunity to stay on top of industry best practices and to network with peers, industry leaders, and NAHC staff. If you haven’t registered yet, hurry! NAHC members pay only $800, others pay $1,200. These early bird rates expire on 8/31.

Register now!

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Accountable Care Organizations

Health Care Providers

Are you confused by Accountable Care Organizations (ACOs) and their different payment models? If so, you aren’t alone. ACOs are formed by a group of health care providers, who join together to provide coordinated, high-quality care to their Medicare patients. This model helps patients get the care they need, when they need it while keeping costs down. Then, ACO members can share in those costs savings.

Medicare offers different ACO programs including Medicare Shared Savings, Advance Payment, and Pioneer. To find out which program is best for you, come to the 2017 Home Care and Hospice Conference and Expo in Long Beach, California, where you’ll also learn how to review data and measure performance.

Register Now!

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Medicare Managed Care


How many different payer sources does your agency have? And, are you doing everything you can to attract different payer sources? Medicare Managed Care advanced payment models are innovations you should be aware of if you want to stay ahead because these plans help bridge the gap in Medicare coverage for health care costs. When you maximize clinical programs to attract these different payer sources, you’ll be one step ahead. Learn how your agency can benefit from Medicare Managed Care at the Home Care and Hospice Conference and Expo in Long Beach, California.

Learn more about our education sessions.

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Leveraging technology in home care and hospice


Home care and hospice agencies should embrace technology to remain relevant and to set themselves up for future success. If your agency is still paper-based, it’s in danger of falling behind the competition, losing out on opportunities to partner with other organizations, and at-risk for being noncompliant with health care mandates. While this disruptive technology may seem like a burden in the short term, it’s actually highly beneficial. Learn how to leverage technology across the continuum of care to optimize quality and cut costs at the 2017 Home Care and Hospice Conference and Expo. We hope to see you in Long Beach!

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